Returns and exchanges are not permitted since each item is made to your order specifications. Decorated garments MAY NOT be exchanged or returned for a different size or for credit. Please carefully consult the sizing chart on every garment to avoid errors when placing your order! Defective items may be exchanged or replaced within 10 days of receipt of merchandise. Please call the Shop JDRF at (1-800-458-3343) Desk for a Return Goods Authorization Number (RGA#). No defective merchandise will be accepted without an RGA#..